Case Study

Decoding Brand Perception and Business Banking Needs in the US

About

Understanding the Business Banking Landscape

This B2B quantitative study surveyed 405 senior business professionals across key US markets.It examined how they perceive a leading global bank, what they need from business banking and payment services, and how brand and advertising shape their choices. Results were compared across business sizes, industries, and regions to support clearer brand and marketing decisions.
Problem Statement

Unclear Brand Perception and Unmet Business Needs

The client lacked a clear view of how business professionals perceived its brand and what they needed from a banking partner. It needed to understand brand awareness, key banking and payment priorities, how treasury, trade, and merchant payment decisions were made, and which messages resonated, all across different business sizes, industries, and regions.

Solution

A Targeted Multi-Market B2B Study

We surveyed 405 senior business professionals across innovation hubs, core banking cities, and commercial lending markets. The study measured brand awareness and perceptions, mapped business banking and payment needs, and explored treasury, trade, and merchant payment decisions. It also evaluated brand attributes and advertising impact, with results compared across business sizes, industries, and regions.

Outcome

A Research Program Built on Scale and Depth

405Senior business professionals surveyed
15US markets covered
3Market groups: innovation hubs, core banking cities, and commercial lending markets
9Focus areas, from brand awareness to commercial real estate lending
3Comparison lenses: business size, industry, and region
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